Privacy Policy

When you create an account, place an order, or contact us, we may collect the following personal information:

• Identity information: Full name, company name (if applicable)
• Contact information: Email address, phone number, mobile number
• Billing & shipping addresses
• Payment information: Credit/debit card details are collected and processed directly by our payment processors (Stripe and PayPal) — we do not store your full card number
• Account credentials: Username and password (password is stored in encrypted/hashed form)
• Order history: Products purchased, order dates, amounts, and shipping details
• Communications: Messages you send us via email, phone, or contact forms

You are not required to provide personal information, but certain information is necessary to process orders, create an account, or respond to inquiries.

When you visit DTF-Prints.com, we automatically collect certain technical information through cookies, server logs, and third-party analytics tools:

• Device information: Browser type and version, operating system, screen resolution
• Network information: IP address, internet service provider
• Usage data: Pages viewed, time spent on pages, click patterns, referring/exit URLs
• Location data: General geographic location based on IP address (city/state level, not precise GPS)
• Session data: Date and time of visits, number of visits

This data helps us understand how visitors use our site, diagnose technical issues, and improve the shopping experience.

When you use our gang sheet builder or upload artwork for custom orders, we collect:

• Uploaded image files (PNG, JPG, SVG, PDF, AI, PSD, and other supported formats)
• Design configurations: Gang sheet layout, sizing, quantity, and placement data
• File metadata: File name, file size, upload date

Your artwork files are stored on our servers to fulfill your order and are retained indefinitely as long as your customer account exists. This allows you to easily reorder previous designs. Artwork is not shared with any third party except as necessary to fulfill your order (e.g., our production team).

We use your personal information to:

• Process and fulfill your orders, including printing, quality control, and shipping
• Send order confirmations, shipping notifications, and delivery updates
• Process payments through our secure payment processors
• Communicate with you about your order status or any issues
• Provide customer support and respond to inquiries
• Process returns, refunds, or store credit (Account Funds)
• Detect, prevent, and investigate fraud or unauthorized transactions

With your consent, we may use your information to:

• Send promotional emails about new products, sales, and special offers
• Send transactional SMS/text messages about order status and shipping updates
• Display personalized product recommendations based on your browsing and purchase history
• Send cart abandonment reminders if you leave items in your shopping cart

You can opt out of marketing communications at any time (see Email Marketing & CAN-SPAM and SMS / Text Messaging Privacy sections below).

We use aggregated and anonymized data to:

• Analyze website traffic patterns and user behavior via Google Analytics
• Measure advertising effectiveness through Facebook Pixel and Google Ads conversion tracking
• Identify and fix technical issues, bugs, and performance bottlenecks
• Improve our website design, product offerings, and checkout experience
• Generate internal business reports and statistics

Where possible, we use aggregated or de-identified data for analytics purposes so individual users cannot be identified.

We use Stripe and PayPal to process payments securely. When you make a purchase, your payment information (credit/debit card number, billing address) is transmitted directly to these processors via encrypted connections. We do not store your full card number on our servers.

• Stripe Privacy Policy: stripe.com/privacy
• PayPal Privacy Policy: paypal.com/us/legalhub/privacy-full

Both Stripe and PayPal are PCI-DSS Level 1 certified, the highest level of payment security compliance.

To ship your orders, we share your name, shipping address, phone number, and email address with our shipping carriers:

• UPS: Used for standard and expedited domestic and international shipments
• USPS: Used for select shipping options

Shipping carriers use this information solely to deliver your package and provide tracking updates. They may also use it for their own operational purposes as described in their respective privacy policies.

We use an email marketing platform to manage our mailing list and send newsletters. When you subscribe to our mailing list or make a purchase, your email address and name may be stored by our email service provider. Our email marketing provider processes this data on our behalf and does not sell or share your information with other parties.

We use the following third-party analytics and advertising services:

Google Analytics: Collects anonymized browsing data (pages visited, session duration, traffic sources) to help us understand how visitors use our site. Google may use this data in accordance with its own privacy policy.

Facebook Pixel (Meta): We use the Facebook Pixel to measure the effectiveness of our Facebook and Instagram advertising, create custom audiences for ad targeting, and track conversions. The Pixel collects data such as pages visited, products viewed, and purchases made. This data is sent to Meta and may be used for ad targeting on Facebook and Instagram.

Google Ads (Remarketing & Conversion Tracking): We use Google Ads to display targeted advertisements to visitors who have previously visited our site. Google Ads conversion tracking helps us measure the effectiveness of our ad campaigns. Google may show our ads on third-party websites across the internet based on your prior visits to DTF-Prints.com.

How to opt out of retargeting:

• Facebook: Adjust your ad preferences at facebook.com/adpreferences
• Google: Opt out at adssettings.google.com or install the Google Analytics Opt-out Browser Add-on
• Industry opt-out: Visit optout.aboutads.info (DAA) or optout.networkadvertising.org (NAI)

We also use the following types of services that may process your data:

AI-powered features: Certain features on our website are powered by artificial intelligence. Queries you submit to AI features may be processed by third-party AI providers. We do not send your personal account or order data to AI services — only the content you voluntarily submit through AI-powered features.

Checkout optimization: We use tools to provide an optimized checkout experience. Your checkout data (name, address, email, cart contents) is processed on our server and is not transmitted to external servers beyond what is necessary for payment processing.

Cart reminders: If you add items to your cart and provide your email address but do not complete your purchase, we may send you reminder emails. You can opt out of these emails by clicking the unsubscribe link in any reminder email.

Web hosting: Our website is hosted on secure servers. Our hosting provider may have access to server logs containing IP addresses and request data as part of normal server operations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share data with third parties as described in this policy, as necessary to provide our services, or as required by law.

DTF-Prints.com uses the following types of cookies:

Essential cookies (required):

• WordPress session cookies (wordpress_logged_in_*, wordpress_sec_*) — maintain your login session
• WooCommerce cookies (woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*) — manage your shopping cart and checkout
• CSRF/security cookies — protect against cross-site request forgery

Analytics cookies:

• Google Analytics (_ga, _ga_*, _gid) — track site usage and visitor statistics (expire after 2 years / 24 hours respectively)

Advertising cookies:

• Facebook Pixel (_fbp, _fbc) — measure ad performance and enable retargeting on Facebook/Instagram
• Google Ads (_gcl_au, _gcl_aw) — track ad conversions and enable remarketing across the Google Display Network

Functional cookies:

• Email marketing — track newsletter subscription status
• Account Funds — manage store credit balance display

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete individual cookies
• Block third-party cookies while allowing first-party cookies
• Block all cookies (note: this will prevent you from logging in or placing orders)
• Clear all cookies when you close your browser

Browser-specific instructions:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Please note that disabling essential cookies will affect the functionality of our website, including your ability to add items to your cart and complete purchases.

Some web browsers transmit “Do Not Track” (DNT) signals to websites. There is currently no universally accepted standard for how websites should respond to DNT signals.

At this time, DTF-Prints.com does not alter its data collection or tracking practices in response to DNT signals. We disclose this in compliance with CalOPPA (California Online Privacy Protection Act) requirements.

You can opt out of specific tracking technologies using the methods described in the Third-Party Services & Data Sharing section above, including Google Analytics opt-out, Facebook ad preferences, and industry-wide opt-out tools.

When you provide your mobile phone number during checkout, you consent to receive transactional text messages from DTF-Prints.com regarding:

• Order confirmations and status updates
• Shipping notifications and delivery updates
• Customer support responses

Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies based on your order activity.

Promotional SMS messages (sales, discounts, new products) are only sent with your separate opt-in consent and are limited to the hours of 8:00 AM – 8:00 PM Eastern Time, in compliance with Florida’s Mini-TCPA regulations. Automated transactional messages (order confirmations, shipping updates) may be sent at any time.

Mobile information will not be shared, sold, rented, or disclosed to third parties for promotional or marketing purposes. All mobile data collected is used solely to deliver communications related to your orders or support requests.

You may opt out of SMS/text messages at any time:

• Reply STOP to any text message from DTF-Prints.com
• Email us at info@dtf-prints.com with the subject line “SMS Opt-Out”
• Call us at +1 (386) 327-0009

We will process your opt-out request within 15 days in accordance with Florida law. After opting out, you will no longer receive text messages from us unless you re-subscribe.

For assistance with text messaging, reply HELP to any message or contact us at info@dtf-prints.com.

We use your email address for:

• Transactional emails: Order confirmations, shipping notifications, account updates, password resets, and customer support responses. These are not marketing messages and are necessary to provide our services.
• Marketing emails: Newsletters, product announcements, sales promotions, and special offers. You can unsubscribe at any time.
• Cart abandonment emails: Reminders about items left in your shopping cart. You can opt out of these emails separately.

In compliance with the CAN-SPAM Act, all marketing emails from DTF-Prints.com:

• Include our physical mailing address: DTF-Prints.com, 1225 E 131st Ave, Unit B, Tampa, FL 33612
• Contain a clear and conspicuous unsubscribe link
• Use accurate “From” and “Subject” lines that are not deceptive
• Are clearly identified as advertisements when applicable

You can unsubscribe from marketing emails at any time by:

• Clicking the “Unsubscribe” link at the bottom of any marketing email
• Emailing us at info@dtf-prints.com with the subject line “Unsubscribe”
• Managing your email preferences in your DTF-Prints.com account

We will process your unsubscribe request within 10 business days as required by the CAN-SPAM Act. Please note that even after unsubscribing from marketing emails, you will continue to receive transactional emails related to your orders and account.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request that we correct inaccurate or incomplete personal data
• Right to deletion: Request that we delete your personal data (subject to legal retention requirements)
• Right to data portability: Request a machine-readable copy of your data
• Right to opt out: Opt out of marketing communications, retargeting, and certain data processing activities
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, see “How do I request access, correction, or deletion?” below.

To submit a privacy request, contact us using one of the following methods:

• Email: info@dtf-prints.com — include “Privacy Request” in the subject line
• Phone: +1 (386) 327-0009
• Mail: DTF-Prints.com, Attn: Privacy Compliance, 1225 E 131st Ave, Unit B, Tampa, FL 33612

To protect your privacy, we will verify your identity before processing your request. We may ask you to confirm your email address, provide your order number, or answer security questions associated with your account.

We will respond to verifiable requests within 30 days. If we need additional time, we will notify you of the reason and extension period.

In compliance with the California Online Privacy Protection Act (CalOPPA), California residents have the right to request information about the categories of personal information we collect, the categories of third parties with whom we share it, and our Do Not Track practices.

This privacy policy describes the types of information we collect (see Information We Collect), the third-party services we use (see Third-Party Services & Data Sharing), and our Do Not Track disclosure (see Cookies & Tracking Technologies). Our privacy policy link is conspicuously displayed in the footer and is accessible from every page of our website.

We do not sell your personal information. DTF-Prints.com does not sell, rent, or trade personal information to third parties for monetary or other valuable consideration.

To request additional details about our data practices or to exercise your CalOPPA rights, please contact us at info@dtf-prints.com with the subject line “CalOPPA Request,” call us at +1 (386) 327-0009, or write to: DTF-Prints.com, Attn: Privacy Compliance, 1225 E 131st Ave, Unit B, Tampa, FL 33612.

We implement a variety of security measures to maintain the safety of your personal information:

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted using industry-standard TLS (Transport Layer Security)
• Secure hosting: Our website is hosted on servers with firewalls, intrusion detection, and regular security updates
• Access controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions
• Password security: User passwords are stored using one-way cryptographic hashing (not in plain text)
• Regular updates: We keep WordPress, WooCommerce, and all plugins updated to patch known security vulnerabilities

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Your payment security is our top priority. Here is how we protect your financial information:

• No card storage: DTF-Prints.com does not store your full credit or debit card number on our servers. All payment data is handled directly by our PCI-DSS Level 1 certified processors.
• Tokenization: Stripe and PayPal use tokenization technology, replacing your actual card number with a secure token. This means even if our systems were compromised, your card data would not be exposed.
• 3D Secure: We support 3D Secure authentication (Verified by Visa, Mastercard SecureCode) for an additional layer of protection on eligible transactions.
• Fraud detection: Our payment processors use machine learning and behavioral analytics to detect and prevent fraudulent transactions in real time.

PCI-DSS compliance: The Payment Card Industry Data Security Standard (PCI-DSS) is the highest standard for payment security. Both Stripe and PayPal maintain PCI-DSS Level 1 certification, which is validated by independent security assessors annually.

We retain your personal information for the following periods:

• Account data: Retained as long as your account is active. If you request account deletion, we will remove your data within 30 days, subject to legal retention requirements.
• Order records: Retained for a minimum of 7 years to comply with tax, accounting, and legal obligations (IRS record retention requirements).
• Artwork files: Retained indefinitely as long as your customer account exists, so you can easily reorder previous designs.
• Email marketing data: Retained until you unsubscribe. After unsubscribing, your email may be kept on a suppression list to ensure we do not contact you again.
• Server logs: Automatically deleted after 90 days.
• Analytics data: Google Analytics data is retained for 26 months (Google’s default retention period).
• Cart abandonment data: Retained for 30 days after the cart was abandoned.

You can request deletion of your personal data by:

• Email: info@dtf-prints.com — include “Data Deletion Request” in the subject line
• Phone: +1 (386) 327-0009
• Mail: DTF-Prints.com, Attn: Privacy Compliance, 1225 E 131st Ave, Unit B, Tampa, FL 33612

Upon receiving a verified deletion request, we will:

• Delete your account and personal data within 30 days
• Remove your artwork files from our servers
• Remove your email from marketing lists
• Notify relevant third-party processors to delete your data

Please note: We may retain certain information as required by law (e.g., order records for tax purposes) or to protect against fraud. We will inform you if any data must be retained and the reason for retention.

DTF-Prints.com is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 years of age, in compliance with the Children’s Online Privacy Protection Act (COPPA).

If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@dtf-prints.com.

In the event of a data breach that compromises your personal information, DTF-Prints.com will:

• Investigate the breach promptly and take immediate steps to contain it
• Notify affected individuals within 30 days of discovering the breach, as required by Florida Statute 501.171 (Florida Information Protection Act)
• Notify the Florida Attorney General if the breach affects 500 or more Florida residents
• Provide details about the type of information compromised, steps we are taking, and what you can do to protect yourself
• Offer appropriate remediation, which may include credit monitoring services for significant breaches

Notification will be provided via email, postal mail, or conspicuous posting on our website, depending on the nature and scope of the breach.

Our website may contain links to third-party websites, services, or social media platforms. These third-party sites have their own privacy policies, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit. DTF-Prints.com is not liable for the content or privacy practices of external websites linked from our site.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• The updated policy will be posted on this page with a revised “Last Updated” date
• For significant changes, we may notify you via email or a prominent notice on our website
• Your continued use of DTF-Prints.com after changes are posted constitutes your acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.